Machine Learning

Many companies are data-rich but knowledge-poor. TruNarrative tackles this head-on. Pitfalls and inefficiencies plague traditional approaches to detecting fraud and preventing money laundering. They can create unmanageable levels of alerts. Or miss the very behaviour change they have been put in place to spot.

TruNarrative Machine Learning

Extracting knowledge from data

Luckily several external factors have aligned to provide a solution to many of these issues.

  1. The increase in data availability, dubbed ‘Big Data’.
  2. Improvements in processing power delivered by GPUs.
  3. Cloud access.
  4. The rise of Machine Learning techniques to detect unknown or unclear, yet significant, patterns in data.
  5. The acceptance in many sectors that Machine Learning can add much needed insight and automation.

Taken together, these factors promote a sea-change in the process of detecting fraud and preventing money laundering.

TruNarrative delivers advanced detection based on decision tree and proven Machine Learning techniques. Our clients, the consortium and external sources provide the data. The TruNarrative platform continually analyses masses of this data, seeking patterns which reveal knowledge that otherwise would be overlooked. This enables us to automate much of the analytics and improves detection, whilst minimising false positives across the entire fraud and AML process.

TruNarrative Machine Learning

Perfect balance of machine & human collaboration

Machine Learning and human insight combine in the most advanced solution. Human judgement contributes throughout.

We use this process to build our Machine Learning models. These models are then refined automatically as new data enters the TruNarrative platform. The platform gets smarter on every new event and learns 24×7.

We also constantly review all decision tree rules held in our service against your performance data. This ensures you are not deploying inefficient or ineffective rules. We flag which rules you deploy that could be more effective or we find new rules not considered before. You remain the expert.

Paul TruNarrative

Not a Black Box

The idea that Machine Learning is a “magic black box” makes people wary. Black box solutions provide little or no explanation of why a specific customer has been flagged as suspicious. We understand the concern.

So TruNarrative uses a selection of “white box” Machine Learning methods. These show you the reasoning for any customer flag. Of course we can also deploy neural networks at single and multi-layer should you require or even champion them against each other.

You stay in control. As you become familiar and comfortable with the benefits and accuracy of our Machine Learning you can selectively allow it to make more automated decisions. However much or little you choose to automate, you can always stay in full control of the final decision process.

Accessible Machine Learning and Robust Compliance

Making Machine Learning accessible to all

Barriers to implementing Machine Learning exist. Old legacy systems and attitudes within large companies mean it’s hard to know where to start. Smaller companies may worry about the cost of adopting these modern techniques.

We understand. So we designed the platform to make the application of Machine Learning seamless.

You need no prior knowledge of Machine Learning to gain value from TruNarrative. Our platform presents simple measures of suspicion, similar to familiar static rule-based methods.

We’ve lowered the cost of ownership. Once only large corporations with a sizeable dedicated data analytics team could apply Machine Learning. Now, through our Consortium, companies with smaller budgets can obtain access to analytics and insight previously out of reach.

Machine Learning works well with

TruNarrative Application Fraud

Application Fraud

TruNarrative prevents application fraud by creating the perfect balance between traditional methods of detection and the latest techniques.

Find out more

TruNarrative Transaction Fraud

Transaction Monitoring

TruNarrative combines rules, data, machine learning and human intuition to prevent fraud that occurs during a customer transaction or interaction.

Find out more

TruNarrative AML Laundering

AML Monitoring

A flexible rules engine, machine learning and efficient case management system lie at the heart of the TruNarrative solution for AML Monitoring. Ensuring you comply whilst keeping cost low and transactions smooth.

Find out more

TruNarrative Behavioural Monitoring

Behavioural Monitoring

In safe commerce, you spot your good customers faster while weeding out villains more easily. Using behavioural monitoring from TruNarrative, you can understand and spot high-value customer behaviour patterns then differentiate their experience.

Find out more

TruNarrative Global Consortium


Sharing insight across organisations is proven to be more effective than working alone or in silos. Our platform allows you to securely share and communicate across peer groups and geographies.

Find out more

TruNarrative App Store

App Store

The world is awash with Big Data. With endless apps ready to use, inside TruNarrative, you can find new suppliers in the app store, or ‘bring your own’ valued supplier or service and integrate them in minutes.

Find out more

Machine Learning is ideal for these markets

TruNarrative Banking Fraud Market


Traditional banks moving into digital benefit from adopting TruNarrative’s holistic view. The same holds true for new fintech companies and banking startups.

Find out more

TruNarrative Alternative Finance

Lending and Trading

Our single platform allows online lenders, P2P, Crowd, Short-term, point of sale lenders and trading platforms to onboard customers & businesses across multiple jurisdictions, detect fraud and maintain regulatory compliance.

Find out more

TruNarrative Lending


As credit evolves, consumers expect more and more online. Adopting TruNarrative prepares you to deliver on consumer expectations, day in and day out by solving the Identity, Fraud and Compliance risks that can cause delays in on-boarding new customers.

Find out more

TruNarrative Online Gaming

Online Gambling

Nurture your genuine and VIP customers, comply with responsible gambling, age verification, eKYC and anti-money laundering regulations; managing the onboarding and ongoing monitoring of players through one unified platform.

Find out more

TruNarrative Insurance


Reduce fraud incidence, lower cost of acquisition and show regulators you’re controlling premium increases by ensuring good customers are not penalised by the bad.

Find out more

TruNarrative eCommerce


Merchants seek to find and retain good customers, without declining genuine customers who might trigger their risk profiles. TruNarrative shows which are your hero customers from the villains.

Find out more

TruNarrative Application Fraud


Tackle fraud & risk at every stage of the payment lifecycle by layering detection strategies and technologies to find that perfect balance between revenue and risk detection.

Find out more