Holland Casino choose TruNarrative RegTech platform to implement their regulatory compliance and player onboarding strategy


Dutch state-owned Casino operator chooses TruNarrative to deliver their strategy for ID verification, risk and transaction & behavioural monitoring.

TruNarrative is going to cooperate with Holland Casino for their upcoming online operation and to enhance their existing land based onboarding process, as part of their commitment to deliver a safe, secure and responsible gaming environment for their customers in line with the latest KSA (Kansspelautoriteit) guidance.

The Dutch state-owned casino group, established in 1975, spans 14 land-based operations across the Netherlands and has applied for an online gaming license.

The TruNarrative platform is trusted by gaming operators, financial services, banks and payment services, to safely and compliantly onboard, transact and manage their customers.

Via a single API, TruNarrative’s customers can build bespoke customer journeys and automate KYC (know your customer) & AML (anti-money laundering) checks, biometrics verification, affordability assessments, transaction and behavioural monitoring within their AI powered orchestration and decisioning technology.

Holland Casino aims to be among the first group of operators in the Netherlands to be awarded a remote gambling licence by KSA, the Dutch gambling regulator. Requiring them to adhere to responsible gaming and player protection regulations, checking their players against the CRUKS (Central Register Uitsluiting Kansspelen) exclusion register and the CCBR (Centraal Curatele en Bewind register) to highlight when players are potentially in a position of vulnerability or financial difficulty.

Holland Casino is determined to play a leading role when it comes to Responsible Gaming and Player Protection. With TruNarrative’s technology, Holland Casino takes an important step to adhere to the KSA regulatory and compliance standards through the implementation of anti-money laundering, risk management and responsible gambling strategies.

“We look forward to working with Holland casino and delivering them our solution so they can protect their players both online and in their land-based operations”. Adam Doyle, Head of Gaming at TruNarrative. “It’s great to be helping them align with the latest Netherlands regulations so they can bring their online instance to market.

“For Holland Casino, Responsible Gaming and Player protection is more than a legal requirement. It is our guiding principle in all that we do. Holland Casino will raise the bar high when it comes to compliance and taking care of our online guests. We have chosen TruNarrative’s technology to help us ensure that people can use our new platform in a safe, reliable and responsible way.” – Jeroen Verkroost (Directeur digitale Transformatie).

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About Holland Casino

Holland Casino offers its guests the enjoyment of safe and responsible gaming and an exceptional experience. We offer a unique and inviting combination of high-level gaming, entertainment and hospitality. Every year, some six million guests visit our fourteen casinos spread across the Netherlands. Holland Casino was founded almost 45 years ago, to meet a societal need for legal gaming as an attractive and reliable alternative for illegal gaming. You can see this social role in everything we do, and in who we are: engaged, reliable, surprising and friendly


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