TruNarrative and First Response Finance announce customer onboarding partnership


TruNarrative and First Response Finance announce customer onboarding partnership

First Response Finance delivers direct lending solutions to its customers and partners with a number of FCA registered dealers who share the same values around customer service.

TruNarrative have built a Financial Crime Management platform with lenders like First Response in mind. The platform is developed by configuration rather than code, enabling the Business User to adapt strategies, write and edit rules, access dynamic reporting management information and quickly integrate new services via our Open API Management platform.

The initial implementation will see First Response use the TruNarrative platform to enhance capabilities and efficiencies around how they perform elements of their KYC process.

Using the TruNarrative platform to manage PEPs and Sanctions, checks at onboarding and for ongoing monitoring, ensures First Response remain compliant with anti-money laundering legislation, whilst ensuring a low friction customer experience and full visibility of their risk levels.

This partnership enables First Response to build customisable rules to fit their risk profile. Importantly they can quickly and easily adapt these rules at a business level, without impacting on internal IT resources. Our partnership also ensures First Response can efficiently review and decision AML referrals via the TruNarrative workflow and case management suite to improve operational efficiency.

“TruNarrative has taken a significant amount of time to understand our business needs and tailor their products accordingly and shows the same commitment to servicing its customers as we do. We look forward to working together, forging a strong relationship that supports our customer driven principles and values.”. John Fellows, Head of Governance Risk & Compliance at First Response Finance

“We are delighted to be working with First Response, helping them automate the smooth onboarding of new customers and exceed their regulatory requirements around financial crime. We are looking forward to working together, enabling them to continue to delight their customers and grow in an ever-changing regulatory environment” – John Lord, CEO & Founder of TruNarrative.

About First Response Finance

First Response Finance Ltd are an award-winning vehicle finance company with offices in Nottingham, Leigh and Glasgow employing almost 300 members of staff.

As a business, First Response have a guiding purpose which is to provide great credit solutions for non-standard customers.

First Response are investing heavily in their technology capabilities to continuously evolve their ability to deliver a market leading product for their customers and dealer network. They were voted Car Dealer Magazine’s “Sub-Prime Finance Provider of the Year” 2016, 2017 & 2018 and placed 18th in the Sunday Times Top 100 Mid-Companies to work for.

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