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The payments sector provides the interface between buyer and seller, at the point of exchange. Friction can make a world of difference to a successful, satisfying transaction. Payments provision must keep pace with changing demands from its complex web of stakeholders. Financial institutions, Regulators, Merchants and consumers all have a stake in Payments’ performance.
Payments happen thanks to a complex web of different providers, process and stakeholders from merchants, PSPs, issuers, acquirers, processors and switches. This complexity means many points for effective fraud and compliance checks exist. Equally, it also creates gaps that increasingly sophisticated fraudsters will exploit.
Payments sit at the heart of safe commerce. Payments’ fraud and compliance obligations affect the entire payment value chain. The chain starts with the safe on-boarding of merchants. The chain continues right through to the millions of payments running through the system on an hourly basis. All must be monitored for irregular behavioural changes. If not handled correct, this complexity can damage customer service and detract VIPs from using your services. A sound platform shields honest customers from friction, delay or denial of the desired transaction.
Multi-layered fraud detection process
Reduce fraud in real-time throughout the payment lifecycle. The TruNarrative fraud detection process automates the analysis of rule and scorecard optimisation and predicts future risks using machine learning.
Balancing human and machine
Choose to be in control of these changes through our white box machine learning approach; you decide whether to adopt the changes our system suggests.
TruNarrative is agile and scales with your business. You can connect the service swiftly, so you’ll see quick returns. Rule changes come via configuration not code, meaning you always stay a step ahead without waiting on your IT team or costly third-party consultants.
Understand merchant and customer behaviour
You can create targeted strategies to spot fraud early whilst treating VIP customers with respect. Use the same principles to differentiate between VIP and money laundering behaviour.
User-friendly case management
System shows everything in one place. The unified platform allows you to effectively prioritise and manage those high-value orders to meet the demands of your customers.