Smooth transactions

Your customers are hard won, their security is paramount to maintaining a profitable relationship. But so is the ease in which they consume your service or buy from you. Ensuring their transactions complete without interruption and happen within a blink of an eye will ensure they keep coming back for more.

TruNarrative | Smooth Transactions
TruNarrative | About Us

Using what you know to improve transactions

Did a given customer pass with flying colours, or scrape by based on your rules and scorecards? Typically, companies don’t take enough notice of the insights gathered during the on-boarding process. Conventional approaches carve up on-boarding and transaction processes. The resulting silos split stages in the customer lifecycle. This prevents the whole story from being easily known.

From a risk perspective, the company enters transactions with at-best partial sight of the customer’s risk profile. That’s like driving with one eye shut. However, there is another way. TruNarrative allows you to use all your data products, scorecards and insights at every stage. That way, you’ll know exactly who your customer is, at any stage of your interaction whilst recognising the need to adopt different strategies for the different life stages.

Deploying a mixture of proven scorecard and rules management, cemented with your customer insight and a process that continually learns and evolves we weed out the suspect transactions only and real customers will enjoy smooth transactions.

Know Your Customer, Smooth Transactions

Continual monitoring matters

Criminals may compromise an identity, or maybe hide behind what seemed like a genuine persona and individual circumstances may change a customers otherwise good behaviour. Don’t take today’s hero customers for granted. No robust risk-based approach makes this mistake.

The power to rescue your genuine customer by raising the alarm about a facility takeover before it harms your customer? With TruNarrative this is a reality.

TruNarrative maintains visibility on actual human behaviour. If a verified identity begins to act out of character, TruNarrative will notice and real-time flags will alert you. Decline dubious transactions and communicate your concern with professionalism, and you’ll earn your customers’ appreciation.  The customers you protect will thank you with their loyalty and positive word-of-mouth.

 

Distinguish Hero from Villian

Companies often try to nurture their largest customers or VIPs but this is becoming more difficult in the on-line world where their activity may resemble that of money launderers and fraudsters. The problem? Hero customer activity can look the same as criminal behaviour and therefore it is likely you will be creating friction for those very customers who should be your best. By carrying over context from on-boarding, layering more relevant insight in one place and applying techniques like Machine Learning, TruNarrative can genuinely distinguish this activity so you can be sure to be giving genuine heroes a smooth experience. That’s why monitoring matters.

Solutions for Smooth Transactions

Application Fraud

TruNarrative prevents application fraud by creating the perfect balance between traditional methods of detection and the latest techniques. 

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Transaction Fraud

Transaction Fraud

TruNarrative combines rules, data, machine learning and human intuition to prevent fraud that occurs during a customer transaction or interaction.

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AML Monitoring

AML Monitoring

A flexible rules engine, machine learning and efficient case management system lie at the heart of the TruNarrative solution for AML Monitoring. Ensuring you comply whilst keeping cost low and transactions smooth.

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Behavioural Monitoring

Behavioural Monitoring

In safe commerce, you spot your good customers faster while weeding out villains more easily. Using behavioural monitoring from TruNarrative, you can understand and spot high-value customer behaviour patterns then differentiate their experience.

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Consortium

Consortium

Sharing insight across organisations is proven to be more effective than working alone or in silos. Our platform allows you to securely share and communicate across peer groups and geographies.

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Machine Learning

Machine Learning

Machine Learning and human insight combine in the most advanced solution. Human judgement contributes throughout.

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App Store - Partner Apps

App Store

The world is awash with Big Data. With endless apps ready to use, inside TruNarrative, you can find new suppliers in the app store, or ‘bring your own’ valued supplier or service and integrate them in minutes.

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