Smooth transactions

Your customers are hard won, their security is paramount to maintaining a profitable relationship. But so is the ease in which they consume your service or buy from you. Ensuring their transactions complete without interruption and happen within a blink of an eye will ensure they keep coming back for more.

TruNarrative | Smooth Transactions
TruNarrative | About Us

Using what you know to improve transactions

Typically, companies don’t take enough notice of the insights gathered during the onboarding process. Conventional approaches result in silos to the customer lifecycle. This prevents the truth from being known.

TruNarrative allows you to use all your data insights, scorecards and Machine Learning tools in one place. 

We deploy a mixture of proven scorecards, rules management and our propriety Machine Learning Apps or you can deploy your data science and algorithms all hosted on our single platform.   This ensures we weed out the suspect transactions only and real customers will enjoy smooth transactions.

Know Your Customer, Smooth Transactions

Continual monitoring matters

Criminals have stolen billions of identities and credentials, or maybe hide behind what seemed like a genuine persona which is a fabricated identity. 

The TruNarrative Consortium enables an early warning when genuine identities are being used by the bad guys.

If a verified identity begins to act out of character, TruNarrative will notice and will alert you.  Our queue and case workflow ensure quick remediation of suspect transactions allowing full configuration of SLA’s with audit and reporting capability. Reduce the false positives and ensure revenues are maximised with ease.

Distinguish Customer from Villian with AI

Customer activity can look the same as criminal behaviour and therefore it is likely you will be creating friction for those very customers who should be your best. By using all the insight available carrying over and layering more relevant Machine Learning AI from TruNarrative you can genuinely distinguish this activity so you can be sure to be giving genuine customers a smooth experience. 

Solutions for Smooth Transactions

Application Fraud

TruNarrative prevents application fraud by creating the perfect balance between traditional methods of detection and the latest techniques. 

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Transaction Fraud

Transaction Fraud

TruNarrative combines rules, data, machine learning and human intuition to prevent fraud that occurs during a customer transaction or interaction.

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AML Monitoring

AML Monitoring

A flexible rules engine, machine learning and efficient case management system lie at the heart of the TruNarrative solution for AML Monitoring. Ensuring you comply whilst keeping cost low and transactions smooth.

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Behavioural Monitoring

Behavioural Monitoring

In safe commerce, you spot your good customers faster while weeding out villains more easily. Using behavioural monitoring from TruNarrative, you can understand and spot high-value customer behaviour patterns then differentiate their experience.

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Consortium

Consortium

Sharing insight across organisations is proven to be more effective than working alone or in silos. Our platform allows you to securely share and communicate across peer groups and geographies.

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Machine Learning

Machine Learning

Machine Learning and human insight combine in the most advanced solution. Human judgement contributes throughout.

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App Store - Partner Apps

App Store

The world is awash with Big Data. With endless apps ready to use, inside TruNarrative, you can find new suppliers in the app store, or ‘bring your own’ valued supplier or service and integrate them in minutes.

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