Privacy Policy

TruNarrative – who we are and what we do

TruNarrative provides a unified, holistic platform for joined-up fraud, identity, KYC and AML decisioning to global businesses.

Built upon a dynamic risk engine, the latest API management capability and an orchestration layer with case management and document processing built in, TruNarrative’s technology is designed to solve some of the most important challenges of modern business.

Data goes to the heart of what we do and in all the markets in which we operate we make data protection understanding a priority for both our business and those of our clients.

We are committed to providing users of this site with the utmost security and privacy.

We aim to comply with all relevant legislation, licence terms and maintain industry standards and continually monitor our management of and our processes in providing our services to you.

If you have any requests or queries with regards to these practices please contact us at

In the UK and Europe we operate under the Data Protection Directive and the General Data Protection Regulation (‘GDPR’), in the UK the Data Protection Act 2018 and the United Kingdom General Data Protection Regulation (UK-GDPR) which is applicable from 1 January 2021.

We are registered with the Information Commissioner’s Office in the UK registration number ZA245377

We operate to a similarly high standard across our global offices.


Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of our site. It does not extend to any websites that are linked to from our site (whether we provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


What Data Do We Collect?

We will only collect personal information if you voluntarily submit it, for example, when contacting us. The types of information we collect will be clear when you submit your contact details to us.


How Do We Use Your Data?

All personal data is stored securely will be used purely for making contact with you about our products and services, or answering a query, when you have asked us to do this.  We do not share your data with any other organisations.


Forms On This Website

Contact Forms on this website are protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.



We want to make your experience of using our website easy, useful and reliable. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide general information to the owners of the site. We only use Cookies to ensure that when you are visiting our website you don’t have to give the same information several times.

We use two cookies on our Site; one relating to your preferred font size and the second is an analytical cookie which provides information to us on how you may use our site.

This in turn helps us to improve the way our site operates by assisting you in finding what you are looking for easily.  To opt out of being tracked by Google Analytics across all websites visit

Most web browsers allow some control of most Cookies through the browser settings although disabling Cookies could impact the functionality of the website you are visiting. To find out more about Cookies, including how to see what Cookies have been set and how to manage and delete them, visit

You can choose to adjust your browser settings or use other means to prevent cookies being stored on your computer. However, this may result in reduced access to all or parts of our Site.

You can set your devices to:

·       Accept all cookies

·       Tell you when a cookie is being received

·       Not receive cookies

Each browser is different, so check the ‘Help’ menu of your browser to learn how to change your cookie preferences.

If you want to restrict or block the cookies set by TruNarrative you can do this through your browser settings. The ‘Help’ menu in your browser should explain how you can do this, as well as how to delete cookies from your computer. For more information, see the ‘About cookies’ website.

For information about how to reject cookies on your mobile phone’s browser, see your handset manual.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.


Contact us

If you would like to contact us for any reason, including a request for a copy of any personal information we may hold, you can do so via  or by post  to our UK office.

The Leeming Building

Vicar Lane



Changes To Our Privacy Policy

We may change this Privacy Policy from time to time, or as may be required by law. Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.